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Water Services Division

The Water Services Division of the Public Works Department is comprised of the Water and Sanitation Sections. The City is dedicated to providing quality services to the residents of Garden Grove. The goal of the Water Services Section is to provide sufficient and safe water at the lowest possible cost to the City’s residents. To meet this goal, we believe it is our responsibility to provide the public proper guidance and education on all aspects of water.

Water Conservation

We know that our water resources aren’t limitless, more so now because of the severe drought our state is facing. We all have to do our part to protect and conserve water to alleviate our immediate conditions and continue these practices to help ensure a sustainable environment for the future.

In response to an adequate water supply and the elimination of the State Water Board's water reduction mandate, the City of Garden Grove has declared a Stage 1 Voluntary Conservation Water Watch conservation level. Stage 1 took effect on September 13, 2016 and includes the following guidelines:

  • On a voluntary basis, customers may water once every other day, before 10 am and after 5 pm, for a maximum of 15 minutes per station..
  • Watering by use of a hand-water shut-off nozzle is permitted any day.

For more information on current restrictions, please refer to the Updated Water Conservation Ordinance

Top Ten Water Wasters

  1. Over watering your lawn
    750 - 1,500 gallons a month
  2. Leaky faucets
    20 gallons a day for every leak
  3. Running the hose while washing your car
    150 gallons a wash
  4. High-flow showerhead
    500-800 gallons a month
  5. Partial loads in the washing machine and dishwasher
    300-800 gallons a month
  6. Long showers
    700 gallons a month
  7. Hosing driveways and sidewalks
    150 gallons each time
    600 gallons a month
  8. Using toilet as a waste basket
    400-600 gallons a month
  9. Letting tap water warm up without capturing any
    200-300 gallons a month
  10. Sprinklers watering driveways, sidewalks or gutter
    500 gallons a month

Please review the water saving tips we have compiled or review the Water Conservation Rebate Programs available.

Public Information

Contact Us

Water Services

(Repairs, Administration, Engineering, Operations, Sanitation, and Water Quality)

Garden Grove Municipal Service Center
13802 Newhope Street
Garden Grove, CA 92843

Phone: (714) 741-5395

Water Billing

(Billing Inquiries, Water Payments, New Accounts and Turn-on/Disconnect)

Garden Grove City Hall
11222 Acacia Parkway
Garden Grove, CA 92840

Phone: (714) 741-5078

Business Hours:
Monday - Thursday 7:30 a.m. to 5:30 p.m.
Friday 7:30 a.m. to 5:00 p.m.
Closed every other Friday

Water Emergency Services

During Business Hours: (714) 741-5395

After Business Hours: (714) 741-5704 (This number is answered by the Police Department)

Please note:
Water Customers and/or Plumbers are NOT to operate water shut-off valves. If damaged, responsible party is liable for repairs/replacement.

More information on water shut-off valves