Public Works FAQ's
- How can I get a parkway tree removed?
- Water seems to just sit in the gutter in front of my house, can someone fix it?
- Who do I call for shopping cart removal?
- Who will fix a burned-out street light?
- Who maintains the timers for the lights in the parks?
- Why is the grass in the parks turning brown?
- What do I do with my used oil and oil filters?
- Who do I call when I see a dead dog in the street, or a stray animal?
- When is a street permit required?
- How do I report bus stop maintenance issues (e.g. trash, graffiti, damaged bus bench)?
The City of Garden Grove promotes the planting of trees rather than their removal; however, a City Council policy passed in 1972 permits residents to petition for the removal and replacement of City-owned trees.
When the reasons for removal do not meet criteria for removal, the petitioners' request may be granted when certain conditions are met. Conditions for approval of the tree removal include support by petition from adjacent property owners to bear the costs for removal, and agreement on species from City-approved selection list. For more information, call Public Works at (714) 741-5375 or the Trees Section at (714) 741-5384.
The first suggestion is to make sure the gutter is clear of leaves and debris "down-stream" before calling Public Works at (714) 741-5375. A service request will then be prepared and an inspector will visit the site within a few days.
The repair may include grinding down the gutter to improve drainage; or, in the event that the curb and gutter are damaged, it may be scheduled for replacement. The inspector will report results of the inspection to you.
If you see an abandoned shopping cart, please report online at: http://www.cartretrieval.net/support/request_cart_pick_up.asp or call (888) 992-4778
Please be prepared to report the location (exact street address or nearest cross streets) of the shopping cart.
Street lights are maintained by the Southern California Edison. Call SCE at (800) 655-4555.
The Parks Division maintains all of the light timers in City parks.
To report problems or request assistance, call (714) 741-5386.
Winter is a dormant season for most ground covers, and lawns in the City parks will appear brown or straw-colored during this time. Don't worry, the City's staff of professional landscapers is aware of the seasonal changes and makes every effort to ensure that lawns stay healthy and well cared-for.
If you do have a particular concern, or see damaged, diseased, or pest-infested foliage in parks, please call Parks Maintenance at (714) 741-5386.
As of January 1, 2017, OC Animal Care no longer provides animal services for Garden Grove. Instead, all animal field and licensing services will be provided by the City of Garden Grove under Garden Grove Animal Care Services. To make a report or to file a complaint about an animal, contact Garden Grove Animal Care Services at (714) 741-5565. For more information, please visit ggcity.org/animal-care.
For all questions regarding street permits please see the Frequently Asked Questions page.
Report bus stop maintenance issues by calling (714) 741-5554. For bus route information, visit the Orange County Transportation Authority (OCTA) website www.octa.net or call (714) 560-6282.