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Water Service Start and Stop


Start Water Service

To start water service, call Water Billing at (714) 741-5078. Our representatives can take your information over the phone to start your water service.

Note: For trash services, contact Republic Services at (714) 238-3300

Business Hours
Monday - Thursday 7:30 am - 5:30 pm
Friday 7:30 am - 5:00 pm
City Hall is closed alternate Fridays

Required information

  • Name
  • Address
  • Telephone Number
  • Driver's License Number
  • Social Security Number

Deposit

As a first time water customer, a deposit will be charged on your initial billing. The deposit will be refunded by means of a credit to the customer’s bill after 2 years, if the customer has no record of delinquency. If a customer closes their account before the 2 years, the deposit will be refunded on final billing.


Stop Water Service

To stop service, call (714) 741-5078 and give the representative the date you would like to terminate service and a forwarding address. We will prepare a pro-rated bill and send it to you. Email requests are not accepted.

Required information

  • Customers are responsible for calling Water Billing to terminate their water service
  • Call (714) 741-5078 to provide a termination date, forwarding address and phone number
  • Calls must be made at least one business day before the desired termination date

Important Information

  • Same day termination is not available
  • We cannot back date a termination date
    • Terminations can only be scheduled on working business days.
    • No weekends, holidays, or closed Fridays.
  • Customers are responsible for charges accrued up to and including the termination date provided
  • If account holder is deceased, a death certificate should be submitted as soon as possible to update or terminate the account. Email: finance-billing@ggcity.org
  • Customers are responsible to update your account information

Final Bill

We will prepare a pro-rated bill and send it to you within 3 business days after the termination date

Return of Deposit

If your deposit has not already credited after 2 years of on time payments, it will be returned on your final bill. If a credit remains after your deposit has been returned, you will receive a refund check.

Alternative Payment Arrangements and Discontinuation Policy

Read more about Alternative Payment Arrangements