Residents are reminded that City water shut-off valves are not to be operated by anyone besides City personnel, except in extreme emergency situations. If resident or plumber damages shut-off valve, responsible party is liable for repairs and/or replacement. According to the City Municipal Code, Section 14.20.050 “Shut-off Valves”, “All shut-off valves and service cocks are installed by the Public Works Department for the use of the City. Such shut-off valves shall not be operated by the customer, except in extreme emergency. If the shut-off valve is broken by a plumber or resident, the responsible party is liable for repairs and/or replacement. For ordinary usage, all customers shall provide their own valves and shut-off cocks between the water meter and the first outlet placed by the consumer. (Ordinance 2811 § 1, 2012; Ordinance 630 § 1 (part), 1963; Prior Code § 7354).” If you need City personnel to operate the water shut-off valve during business hours, please contact the Water Services Division at (714) 741-5395. During after hours, please contact the Police Department at (714) 741-5704.
Below is a photo of a city shut-off valve found in the meter box.
City Hall is accepting walk-in visitors for water bill payments (cash only), recreation services, and for pre-scheduled appointments only. All other services, including in-person services, are available by appointment, online, phone, or email. For a list of modified services, visit https://ggcity.org/modified-services.
To inquire about repairs, operations, engineering and sanitation services, call (714) 741-5395 or email firstname.lastname@example.org.
Water bill payments can be made:
- Cash Only - In person, at the First Floor Water Counter
- Over the phone: (888) 867-2992
- Online: https://ggcity.org/water
- Pay by mail
- Drop off check or money order payment in the drop box in the front of City Hall
- Water Billing Customer Service : (714) 741-5078