The County of Orange encourages residents to create a family preparedness plan in the event they are impacted by COVID-19. Family preparedness is a mainstay of planning for emergencies such as earthquakes and fires, and they are equally necessary during a health emergency. Parents and caregivers are encouraged to reach out to trusted family, friends or neighbors who may be able to assist should they be diagnosed with COVID-19 and require hospitalization and/or isolation.

Here are some important things to consider when putting together a family plan:

  • Create an alternate caregiver list: Set up a roster of trusted adults who can step in to provide childcare, being mindful of the unique circumstances surrounding COVID-19. Choose individuals who are not high-risk and who would be able to accommodate an isolation area, should your child need it. Discuss the plan ahead of time with these individuals.
  • Prepare documents: Write a letter authorizing your designated caregiver to seek medical treatment for your child, if necessary. Make copies of insurance cards and other important medical documents your alternate caregiver may need.
  • Write down special instructions: Be sure to leave a “need-to-know” list for your alternate caregiver. This list may include information such as food allergies, needed medication, nutritional needs or limitations, or any other habit or routine that may help provide consistency of care to your loved one.
  • Create a kid-friendly “go bag”: Being separated from a parent or loved one can cause stress and anxiety for your children. Pack a bag with some overnight essentials and include a special note from you, a family photo, a favorite book or other personal item that may help comfort your child. Be sure to also pack essentials including toiletries and clothing.

A PDF of a family plan template can be found here. Feel free to download and print to create your own family preparedness plan!


Boys & Girls Club of Garden Grove – The Boys & Girls Clubs of Garden Grove, in conjunction with their Family Youth Outreach Program, is starting a Free Parent Support Group on Wednesdays via Zoom. Click here to view the flyer in English and here to view the flyer in Spanish.


CHOC Children's Hospital – The official blog for CHOC Children’s Hospital features a variety of resources for understanding and communicating information about Coronavirus, including this article about how to talk to kids about disappointment, and this article, illustrating ways to help kids cope with COVID-19 anxiety.

Boys & Girls Club of Garden Grove – The Boys & Girls Clubs of Garden Grove has also created a weekly Zoom call for students ages 12-18 to help them manage stress, stay connected, increase mental health, and support their overall wellbeing. Click here to view the flyer and learn how to sign-up!

Food Assistance Programs

The OC Healthcare Agency, in conjunction with a variety of other agencies such as California WIC, CalFresh, Second Harvest Food Bank, and OC Social Services Agency have created this handy guide for acquiring food assistance in Orange County:

GGUSD Grab & Go Meal Program – Garden Grove Unified School District is providing meals to children ages 18 and under, as well any developmentally disabled persons under 21 years of age who are enrolled in an institution or Regional Center Program. Click here to view operating hours, guidelines, and a complete list of participating school sites.

OC County Nutrition Action Plan (CNAP) – The Orange County CNAP workgroup has developed this guide for how to get food help in Orange County.

  • To view the flyer in English, click here.
  • To view the flyer in Spanish, click here.
  • To view the flyer in Vietnamese, click here.


The American Heart Association has created this handy infographic on how to combat stress with healthy habits.

Community Health Initiative of Orange County (CHIOC) – CHIOC helps to enroll children and families into health care and social service programs. They are currently providing free enrollment assistance; click here to view their flyer in English and click here to view it in Spanish.

Financial Institutions

Bank of America – For those who need help making credit card, vehicle and/or home loan payments, you can submit an online request for a payment deferral.

Bank of the West – The assistance programs offered, including those for federally backed loans associated with the federal CARES Act, are payment forbearance. If you need immediate payment assistance, please request help from the customer care team via the Payment Assistance Request form.

Chase – Payment assistance

  • If you want to delay payments on a credit card enroll online
  • Enroll in mortgage payment assistance by signing in to your account or calling 800-848-9136
  • If you're in the military and have been activated to respond to a disaster, you may be eligible for additional benefits. Call the military services hotline 1-877-469-0110.
  • Chase Auto Loan or Lease Payment Relief:
    o For help making payments enroll in online assistance for faster service
    o Auto Loans: 1-800-336-6675 or chase.com/secure
    o Auto Leases: 1-800-227-5151 or chase.com/secure


  • Credit Cards:
    o Waiver of the minimum payment due requirement and late fees for 2 statement cycles and Collection forbearance program
  • Personal Loans:
    o Deferral of the monthly payment and waiver of late fees for 2 statement cycles. Call 1-800-685-0935
  • Retail Bank:
    o Fee waivers on safe deposit box fees and non-Citi ATM usage fees, effective April 3, 2020.
    o Fee waivers on monthly service fees and penalty waivers for early Certificate of Deposit withdrawals for additional 30 days, to May 8, 2020.
  • Small Business:
    o Extending fee waivers on monthly service fees, remote deposit capture fees, as well as penalty waivers for early Certificate of Deposit withdrawals for an additional 30 days, to May 8, 2020.
  • Mortgage:
    o Citi's mortgage sub-servicer Cenlar FSB is offering 90-day forbearance for Citi's mortgage loans
    o Foreclosures and evictions have been paused.
    o Contact Cenlar directly at 1-855-839-6253
  • Student Loans:
    o Through our subservicer Firstmark, Citi is providing forbearance programs for student loans or call 888-538-7378.

Comunidad Latina Federal Credit Union
Only for current members:

  • Emergency Relief Loan: Up to $500 loan, 12 months at 10% interest, amount subject to credit worthiness, case by case
  • Skip Pay: Case by case, must apply in person, by appointment only, must email of call to schedule

Orange County’s Credit Union

  • Payment Relief Mortgage Loans: defer your payment up to 90 days with no late charges.
  • First Mortgage Loans: complete online form at https://www.orangecountyscu.org/resources/coronavirus-assistance/
  • Home Equity/Other Mortgage Products, Consumer Loans (Personal and Auto), Credit Cards call (888) 354-6228
  • Business Loans and Commercial Real Estate: defer their payments up to 90 days on existing small business loans and/or lines of credit. Contact Ben Newman, at (714) 755-5900 ext. 7436.
  • Emergency Loans and Small Dollar Loans: Loans of $1,000 for each impacted Member, 9% APR¹ 90 days until first payment is due, with a term up to 24 months. The loan may be paid off at any time without penalty (must be a Member for a minimum of 60 days to qualify).
  • Personal Choice Loans: $1,000 to $5,000 for each impacted Member, 9% APR,¹ 90 days until first payment is due, with a term up to 36 months. The loan may be paid off at any time without penalty.
  • Debt Protection: Must have previously signed up to receive assistance of an additional layer of Debt Protection through CUNA (Credit Union National Association).
  • Financial Wellness Service

The Credit Union has partnered with GreenPath Financial Wellness to offer financial relief resources to our Members including:

  • Free-of-charge financial planning services, Phone: (877) 337-3399
  • Debt management
  • Student loan counseling
  • Financial webinars

Partners! Federal Credit Union

  • Offering 30 day payment deferment on existing loans
  • Assisting Members with late payment fees on Consumer Loans as needed
  • Waiving early withdrawal penalties on certificates of deposit
  • Increasing daily remote deposit limit
  • Allowing Members to skip a payment on their Partners Credit Card (April billing statement)

Partners Members also have access to the following benefits:

  • Payment deferment up to 90 days on existing loans
  • Free box of checks
  • Free money orders and cashier’s checks up to 90 days
  • Personal Loans

Santa Ana Credit Union

  • Skip Pay: Applicable to auto/personal loans, only for March OR April, must request 3 days prior to due date, apply by requesting application via mail or email, NOT ACCEPTING OVER THE PHONE APPLICATIONS
  • Loans: nothing available currently, check back in the next few weeks

Schools First Federal Credit Union
Auto, Personal and Other Loans and All Credit Cards

  • Skip or defer payments up to three months or reduce payments up to 50% for six months
  • During this time interest will continue to accrue
  • You won’t be charged late fees and there won’t be a negative impact on your credit
  • Skip payments for up to two months
  • During this time interest will continue to accrue
  • You won’t be charged late fees* and there won’t be a negative impact on your credit
    How to Request Log in: Online or Mobile Banking and send a message in the Message Center, select COVID-19 Help in the dropdown or call 800.462.8328

Mortgages and Home Equity Loans
90-Day Real Estate Forbearance 60-Day Foreclosure Moratorium: Foreclosures will not be initiated or continued through at least May 31, 2020, unless this date is extended.

  • Temporarily suspend loan payments for up to 90 days
  • No late fees and there won’t be a negative impact on your credit
  • Interest will continue to accrue during the forbearance period
  • If you are impacted by COVID-19, your foreclosure process will be suspended for 60 days
  • Suspends evictions for 60 days to accommodate stay-at-home orders

To Request call 866.227.4394. For help with your second mortgage loan or home equity line of credit, call 800.462.8328, Ext. 8723

Union Bank

  • Home loan assistance with your mortgage or home equity line of credit request a 3-month forbearance plan:
  • Possible no, partial, or full monthly payments during plan
  • Suspension of late charge assessments
  • Suspension of delinquency reporting to credit bureau agencies
  • Forbearance does not erase the amount you owe on your mortgage. You will have to repay any missed or reduced payments

Business Lending:

  • For assistance with monthly payments on your existing small business loan, call (877) 479-5236, or contact your Business Relationship Manager
    Consumer & Business Deposit Products
  • For overdraft fees, non-sufficient funds, monthly service charges, ATM fees, and CD early withdrawal, call (800) 238-4486
    Credit Cards:
  • Relief programs for Consumer and Business credit card clients, including payment deferral, delinquency removal, and late fee waivers. Contact consumer credit cards (888) 642-3311, business credit cards (888) 643-9800

US Bank
Mortgage assistance

  • Offering assistance programs that may allow you to suspend payments for up to 180 days with no late fees.

Auto, boat & RV assistance

  • Offering deferred payments, extensions or alternative options.

U.S. Bank Simple Loan2

  • Reduced pricing on new U.S. Bank Simple Loans between $100 and $1,000 with no hidden fees.

U.S. Bank Personal Loan3

  • Reduction of APR on new U.S. Bank Personal Loans to 2.99%. Borrow from $1,000 to $4,999 for terms up to 48 months

U.S. Bank Visa Platinum Card

  • We're offering a 0% intro APR4 on purchases and balance transfers for 20 billing cycles. After that, we'll apply a variable rate (currently 13.99% to 23.99%).

Wells Fargo

Short-term 3-month payment suspension: No late fees, won’t report past-due status to consumer reporting agencies

  • Mortgage Payment Suspension: Online banking, log in to your account and select the mortgage payment assistance alert or call 800-219-9739.

Home Equity Payment Suspension: Request a 3-month payment suspension by emailing through Message Center in online banking.

  • Suspension of residential property foreclosure sales and evictions.
  • Suspension of involuntary automobile repossessions.

Small Business Administration Paycheck Protection Program

  • Small businesses, including sole proprietors, independent contractors, self-employed individuals, nonprofit organizations, tribal business concerns, and Veterans’ organizations, that:
  • Employ 500 or fewer people
  • Were in business on or before February 15, 2020
  • Are enrolled in Wells Fargo Business Online

Westcom Credit Union

  • Skip-A-Pay which allows you to skip-a-payment on your Wescom personal loan, credit card, line of credit, or auto loan. You may skip up to two non-consecutive payments a year and three for the life of the loan. In response to the times, Wescom is waiving the $25 fee for Skip-A-Pay through April 30.
  • Quick Assist Loan which allows members a short-term, small dollar amount loan to cover unexpected expenses with no credit check and at zero percent interest. The $19 application fee that applies will be reimbursed through April 30.**
  • Member Assistance Program which offers financial hardship assistance for members with any existing Wescom Loans.
  • Emergency Loans through April 30 offer a personal loan option to assist those impacted by COVID-19, including loan deferrals on existing consumer loans.