On December 31, 2021, the State of California ended the water shutoff moratorium. Despite the state ending the moratorium, the City of Garden Grove continued providing water service to customers with delinquent accounts and waiving late fees, which will now end on Saturday, December 31, 2022.
Beginning Monday, January 9, 2023, the City of Garden Grove will reinstate water shutoffs, as well as late fees, on accounts that are delinquent for sixty (60) days or more, in accordance with the Garden Grove Water Services Discontinuation Policy. A copy of the discontinuation policy can be found on the City of Garden Grove’s SB 998 Information webpage at: ggcity.org/finance/sb-998-information.
On March 17, 2020, the City of Garden Grove proclaimed a local emergency due to COVID-19, undertaking various relief actions that included the suspension of water shut-offs for non-payments, in keeping with the State of California’s executive order N-42-20.
Water bill payments can be made in-person at Garden Grove City Hall, at 11222 Acacia Parkway, Garden Grove 92840, or mailed; online at ggcity.org/water; over the phone at (888) 867-2992; or non-cash payments may be placed in the drop-off box located in front of Garden Grove City Hall.
Customers who are unable to pay a past due account balance in full should contact the City’s Water Billing Division at (714) 741-5078 to make alternative payment arrangements. Visit the City of Garden Grove’s SB 998 Information webpage at ggcity.org/finance/sb-998-information for more information and resources.
For information on the California Low-Income Household Water Assistance Program (LIHWAP), visit csd.ca.gov/waterbill or call (866) 675-6623.