Central Cities Navigation Center (CCNC)

Project Summary

In partnership with Fountain Valley, Westminster, and Orange County, Garden Grove is developing a year-round Central Cities Navigation Center (CCNC), offering low-barrier transitional emergency housing and wrap-around services to homeless individuals in Orange County's Central Service Planning Area. Located at 13871 West Street, Garden Grove, CA 92843, the CCNC occupies 18,166 square feet, with the main structure covering 11,363 square feet. The CCNC accommodates 85 beds with the capacity to expand to 100 beds. The construction for the CCNC commenced on June 13, 2023, and opened on June 5, 2024.

Fact Sheet

Frequently Asked Questions

Bed breakdown by Cities

Citites/ County	Percentage	Quantity
Garden Grove	58.83%	50
Fountain Valley	15.29%	13
Westminster	25.88%	22

Bed breakdown by Dorms

Dorms	Beds
Men	55
Women	22
Couples	6
Flex Room (2)	2 (1 bed per room)

Operator

Volunteers of America of Los Angeles (VOALA) is a non-profit organization founded in 1896 and is one of Southern California’s oldest and largest nonprofit organizations. VOALA has capacity and expertise serving people experiencing homelessness through a full continuum of services, including: over 2,800 beds of interim housing shelter; community-based outreach and engagement; housing-focused case management; housing navigation; comprehensive service linkages; financial assistance; post-move-in stabilization; and homelessness prevention. VOALA oversees Pathways to Home, the largest homeless shelter in Los Angeles which holds 300 beds. The agency serves more than 13,500 unhoused people annually through more than 90 programs.

Operations Key Facts

Hours of Operations: 24/7 including city holidays
Length of Stay: < or = 120 days
No walk-in
18+, no children
Anticipated to serve ~170 people per year on rotation
Shuttle transportation available

Offered Supportive Services

1-on-1 case management
Mental health and stabilization services/resources
Substance use counseling and stabilization services/resources
Outpatient health services
Service animals and Pet accommodation
Education services and life skills development
Employment assistance and job training
On-site transportation/shuttle services (to and from CCNC)
CES and HMIS participation and documentation

Referral guidelines

By designated PD division: GGPD SRT, FVPD HLO, W HLO
Cities’ contracted street outreach service providers
Through the bed reservation systems: VOALA, PATH

Background and Partnering Agencies

In an effort to leverage resources among the Central Service Planning Area (SPA) cities, staff initiated joint discussions with the cities Fountain Valley and Westminster to explore a partnership and collaboration in the future development of a navigation center. To date, staff has also received an initial commitment from the County of Orange to participate in a project to construct and operate a navigation center over a 10-year period. To memorialize the tri-cities collaboration in the Central SPA, staff from the three cities have drafted a Memorandum of Understanding, which was approved by City Council on June 14, 2022. The MOU outlines that the cities agree to collaborate towards a future navigation center, including funding contributions towards construction and operations.

On October 11, 2022, City Council approved a comprehensive Memorandum of Understanding between the Cities of Fountain Valley and Westminster that outlines the fundamental aspects of this collaborative partnership. This partnership will enhance regional efforts to address homelessness in Garden Grove, Fountain Valley and Westminster, collectively within the Central Service Planning Area. Please click on the buttons below to view both Memorandum of Understanding documents that were approved by City Council.

On November 15, 2022, City Council approved a Memorandum of Understanding with the County of Orange (County MOU) that establishes the cooperative funding agreement for construction and operation of the Central Cities Navigation Center. This County MOU is reflective of the County’s commitment of funding for the Central Service Planning Area of Orange County. County funding for the future Central Cities Navigation Center is committed in two parts. Through this County MOU, the County has committed to fund a one-time allocation of $5.3 million toward tenant improvements and Fixtures, Furniture and Equipment (FF&E), and an annual contribution of $625,000 for on-going, annual operations over a period of ten (10) years. The total County funding commitment amounts to $11.55 million.

Comprehensive Tri-Cities Memorandum of Understanding

(Approved on 10/11/22)

Tri-Cities Memorandum of Understanding

(Approved on 6/14/22)

County of Orange Memorandum of Understanding

(Approved on 11/15/22)