Text to 9-1-1

Text to 9-1-1 is a tool to send a text message to reach 9-1-1 emergency call takers from your mobile phone or device. The service is aimed to assist people who are hearing impaired, speech disabled, or someone who is in an emergency situation where calling 9-1-1 is not possible.

Orange County launched the Text to 9-1-1 program in February 2019. The system has been implemented jointly in every public safety agency in the county.

When texting 9-1-1, please remember:

• Calling 9-1-1 should be your first option.
• Begin texting the location. It’s important that you know your location or know the city you’re in, and can describe your exact location to the dispatcher. (Location accuracy varies by carrier and should not be relied upon.)
• Text to 9-1-1 service will not be available if the wireless carrier cannot ascertain a location of the device sending the message.
• If Text to 9-1-1 is not available in your area or the message cannot be delivered, the texting party will receive a bounce back message advising “text is not available, please make a voice call.”
• Include the type of service needed (i.e. law, fire, or medical).
• Messages should be sent in plain language. Do not use acronyms, short code messages, or emojis.
• You must have a data plan to use Text to 9-1-1.
• Text to 9-1-1 is not available if you are roaming.
• Text to 9-1-1 cannot be sent to more than one person. Do not send your emergency text to anyone other than 9-1-1 or include 9-1-1 on a group text.
• Currently, language translation services are not available through the system.
• Dispatchers cannot receive photos, videos, or texts sent to a group.