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City Hall Services Move to Online, Phone, Email, or Mail Only

March 18, 2020

UPDATE (3/26/20; 7:05 p.m.)

Due to the continuing COVID-19 health emergency, the City of Garden Grove announces the extended closures of City Hall and other City facilities, cancellation of City programs and classes, suspension of water shut-offs for non-payment, and the discontinuation of street sweeping parking citations through Friday, April 17, 2020. The City’s Emergency Operation Centers will also remain activated through April 17. To see the full press release, visit ggcity.org/news/city-extends-local-emergency-order-april-17.


Effective immediately, all Garden Grove City Hall services will convert exclusively to online, or by telephone, email, or mail only.

Water bill payments can be made online at ggcity.org/water, over the phone at (888) 867-2992, mailed to Garden Grove City Hall, located at 11222 Acacia Parkway, Garden Grove 92840, or non-cash payments may be placed in the drop-off box located in front of Garden Grove City Hall.

Walk-in appointments for other City Hall services will no longer be available. For a listing of City Hall services available by phone, online, or email, please visit ggcity.org/modified-services, access the City’s coronavirus page at ggcity.org/coronavirus, or call City Hall’s main number at (714) 741-5000.

These measures are in line with the latest health orders issued by the County of Orange. For more information, visit the Orange County Health Care Agency website at ochealth.com.

From now through March 31, 2020, the City will not be shutting-off water service due to non-payment. Late water service payments will be accepted without penalty if paid by Wednesday, April 15, 2020.

For regularly updated City information, please visit the City’s coronavirus webpage at ggcity.org/coronavirus or social media channels.

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