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Modified Public Counter Services

Updated: 09/04/20

City Hall is accepting walk-in visitors for water bill payments (cash only), recreation services, and for pre-scheduled appointments only. All other services, including in-person services, are available by appointment, online, email or by calling the following departments and divisions:

Parks, Facilities, Contract Classes & Senior Services

  1. For general information, call during normal business hours: (714) 741-5200 or email recreation@ggcity.org
  2. In person, at the 1st floor Recreation Counter, located in Garden Grove City Hall, at 11222 Acacia Parkway
  3. Visit ggcity.org/community-services

Water Billing

Water bill payments can be made:

  1. Cash Only - In person, at the First Floor Water Counter, located in Garden Grove City Hall, at 11222 Acacia Parkway
  2. Over the phone: (888) 867-2992
  3. Online: ggcity.org/water
  4. Pay by mail
  5. Drop off check or money order payment in the drop box in the front of City Hall

The City has extended the suspension of water shut-offs for non-payments and late fee charges until further notice.

To inquire about your water bill, start or stop water services, call (714) 741-5078 or visit ggcity.org/finance/water-billing

For emergency water service: (714) 741-5704

Business Tax

  1. To obtain forms online: https://ggcity.org/finance/business-tax-forms
  2. Over the Phone: (714) 741-5074
  3. For general information, visit https://ggcity.org/finance/business-tax

Building & Safety

  1. To inquire about building permit(s), plan check or building inspection(s): call during normal business hours: (714) 741-5307 or email building@ggcity.org
  2. In person, at the 1st floor Building & Safety Counter, located in Garden Grove City Hall, at 11222 Acacia Parkway
  3. Visit ggcity.org/building-and-safety

Planning Services

  1. To inquire about land use or zoning matters, call during normal business hours: (714) 741-5312 or email planning@ggcity.org
  2. In person, at the 1st floor Planning Counter, located in Garden Grove City Hall, at 11222 Acacia Parkway
  3. Visit ggcity.org/planning

Code Enforcement

For general information, call during normal business hours: (714) 741-5350; email codeenforcement@ggcity.org; or visit ggcity.org/code-enforcement.

Housing Services

For general information, call during normal business hours: (714) 741-5150; email housing@ggcity.org; or visit ggcity.org/housing-authority.

Engineering

To inquire about land development, capital projects or traffic, visit ggcity.org/engineering; call during normal business hours: (714) 741-5192; or email rjacot@ggcity.org

Water Services

To inquire about water and sewer engineering services, visit ggcity.org/pw/water; call during normal business hours: (714) 741-5375 / (714) 741-5395; or email publicworks@ggcity.org.

Parking Citation Payments

To find, pay or appeal your citation, the following options are provided:

  1. Pay over the phone: (800) 453-1606
  2. Pay online: pticket.com/gardengrove
  3. By mail (check or money order): City of Garden Grove, P.O. Box 409 Tustin, CA 92781
  4. Drop-off box located in front of City Hall (check or money order)

Republic Services

Republic Services offices are closed. Refuse payments can be made at republicservices.com or by calling (714) 238-2444.

Republic Services will be operating under the following guidelines:

  • Cart contents will be accepted only. Drivers will no longer pick up waste left outside of residential or commercial containers.
  • Curbside recycling and yard waste collection services will remain in place.
  • Bulk and e-waste programs are suspended.

For more information, visit republicservices.com.